Shipping & Returns Policy
NICO VELLI Shipping & Returns Policy
Last updated: September 2026
Shipping
At NICO VELLI, we aim to make every order experience simple and reliable.
Orders typically require 1–3 business days for processing before shipment. Processing times may vary during holidays, promotional periods, or periods of high demand.
Estimated delivery times are provided at checkout where available. Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, customs processing, and other circumstances outside our control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed at checkout before payment.
Any free-shipping promotions are subject to the conditions displayed on our website at the time of purchase.
Multiple Shipments
If your order contains multiple items, they may occasionally be shipped separately. You may therefore receive more than one package or tracking number for a single order.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Incorrect Shipping Information
Please ensure that your delivery information is correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has entered processing or has been shipped, we may be unable to change or redirect it.
NICO VELLI is not responsible for delivery failures caused by incorrect or incomplete addresses supplied by the customer.
Lost, Delayed or Damaged Orders
If your tracking information indicates that your package has been lost, or if your order arrives damaged, please contact us promptly at [your support email] with your order number.
For damaged or incorrect items, please include clear photographs of the item and packaging so we can investigate and provide an appropriate resolution.
⸻
Returns & Refunds
We want you to be satisfied with your NICO VELLI purchase.
Returns
Eligible items may be returned within 7 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with original tags attached
- Free from perfume, deodorant, makeup, stains, pet hair or other signs of wear
Items that do not meet these conditions may be refused.
Do not send a return without contacting us first. Returns must be authorized and sent according to the return instructions we provide.
Items That Cannot Be Returned
For hygiene and safety reasons, certain products may be final sale or non-returnable, including underwear, bodysuits, intimate apparel, swimwear where the hygiene protection has been removed, earrings, and other hygiene-sensitive merchandise, unless the product arrived damaged, defective, or incorrect.
Products clearly marked Final Sale are also not eligible for change-of-mind returns.
Your statutory rights regarding defective or misdescribed goods are not affected.
Return Shipping
Unless the item was damaged, defective, or incorrectly supplied, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error on our part.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process the refund after it has been issued.
Exchanges
Because availability can change quickly, we cannot guarantee direct exchanges for every item or size.
Where an exchange is unavailable, you may return an eligible item according to this policy and place a new order for your preferred item.
Order Cancellations
If you need to cancel an order, contact us immediately.
We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.
Contact Us
For questions about shipping, returns or refunds, contact:
NICO VELLI Customer Care
Email: support@nicovelli.com
Website: nicovelli.com